Privacy Policy

Last updated: 04.11.2016

This Privacy Policy describes Flattro’s practices regarding the collection, use and disclosure of the information we collect about you when you use our web-based application (the “Service”). By accessing or using the Service, you agree to this Privacy Policy and our Terms of Service.

Collection and Use of Information

Information You Provide to Us

We collect personal information, such as your name and email address, when you register for an account on the Service. You may also provide us with optional information such as a photograph. Your user name, email address and any optional profile information that you elect to associate with your account is referred to herein as your “User Information.”

If you are a user of our paid premium service, we will utilize a third party credit card payment processing company to collect payment information, including your credit card number, billing address and phone number. We will share this payment information with the third party processing company as detailed below in “How We Share Your Information”. We do not store your payment information.

We may use your email address to send you Service-related notices, including any notices required by law. We may also send you announcements and information about other products or services, including third party services, that you may be interested in (hereinafter collectively referred to as “Marketing Messages”). You may opt-out of receiving Marketing Messages at any time. You may also opt-out of receiving categories of Service-related notices that are not deemed by Flattro to be integral to your use of the Service.

Even if you are not a registered user of our Service, if you email us, we may retain a record of such email communication, including your email address, the content of your email, and our response.

Your Content

Your use of the Service will involve you uploading or inputting various content into the Service; including but not limited to: job information, pictures, budgets, business location, project location, and conversations (hereinafter collectively referred to as “Content”).

Flattro may view and use your Content only as necessary (i) to maintain, provide and improve the Service; (ii) to resolve a support request from you; (iii) if we have a good faith belief, or have received a complaint alleging, that such Content is in violation of our Terms & Conditions; (iv) as reasonably necessary to allow Flattro to comply with or avoid the violation of applicable law or regulation; or (v) to comply with a valid legal subpoena or request. We may also analyze the Content in aggregate in order to better understand the manner in which our Service is being used.

Information We Collect Automatically

Log Files

When you use the Service, our servers automatically record certain information in server logs. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type and settings, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, mobile carrier, date and time stamp information and other such information. Log files help us monitor, analyze, improve and maintain the Service.

Our Cookie Policy

Flattro uses cookies to provide, monitor, analyze, promote and improve the Service. For example, a cookie is used to remember your user name when you return to the Service. You can block cookies on your web browser; however, please be aware that some features of the Service may not function properly if cookies are disabled.

We may utilize third-party service providers to provide us with analytics services and to serve advertisements on our behalf across the Internet. These parties may utilize cookies or similar technologies to gather information about your browsing activities over time and across different websites following your use of the Service. For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use the Service and to enhance their experience when they use the Service. To opt-out of having your data used by Google Analytics please go to: https://tools.google.com/dlpage/gaoptout/.

How We Share Your Information

We may share the information we collect from you with third parties as detailed below.

As Directed By You

We will display your Profile information on your profile page and elsewhere on the Service in accordance with the preferences you set in your account. You can review and revise your Profile information at any time.

We will display your Content within the Service as directed by you.

With Trusted Service Providers and Business Partners

We may utilize trusted third party service providers to assist us in delivering, improving, protecting and promoting our Service. For example, we may use third parties to help host our Service, send out email updates, or process payments. We may also store personal information in locations outside the direct control of Flattro (for instance, on servers or databases co-located with hosting providers).

These service providers may have access to your information for the limited purpose of providing the service we have contracted with them to provide. They are required to have a privacy policy and security standards in place that are at least as protective of your information as is this Privacy Policy. Flattro will take all reasonable and appropriate steps necessary to ensure that any third party who is acting as a “data processor” under EU terminology is processing the personal information we entrust to them in a responsible manner.

With Law Enforcement or In Order to Protect Our Rights

We may disclose your information (including your personally identifiable information) in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. We may also disclose your information to our legal counsel, governmental authorities or law enforcement, if we believe that it is reasonably necessary to do so in order to comply with a law or regulation; to protect the safety of any person; to address fraud, security or technical issues; or to protect Flattro’s rights or property.

In an Aggregate and Non-Personally Identifiable Manner.

We may disclose aggregate non-personally identifiable information about the overall use of our Service publicly or with interested third parties to help them understand, or to help us improve, the Service.

In Connection With a Sale or Change of Control

If the ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the Service can continue to operate. In such case, your information would remain subject to the promises and commitments contained in this Privacy Policy until such time as this Privacy Policy is updated or amended by the acquiring party upon notice to you.

How We Protect Your Information

The security of your information is important to us. When you enter sensitive information (such as a credit card number) as part of our service, we encrypt the transmission of that information using industry-standard encryption.

Flattro uses commercially reasonable and industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your information.

If you have any questions about security on our Service, you can contact us at security@flattro.co.uk

Risks Inherent in Sharing Information

Although we allow you control over where you share your Content and what information is included in your Profile and take reasonable steps to maintain the security if the information associated with your account, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other users with whom you share your Content and we are not responsible for third party circumvention of any privacy settings or security measures of the Service.

Your Choices About Your Information

You may, of course, decline to submit personally identifiable information through the Service, in which case Flattro may not be able to provide certain services to you. You have a right to access information we hold about you. You may update or correct your account information at any time by logging in to your account. For questions or inquiries regarding the correction or deletion of your personally identifiable information on the Service you may contact us at security@flattro.co.uk.

Flattro Blogs

Information you provide in comments to our blogs are public and may be read, collected, and used by others who view those blogs. Your posts will remain even after you cancel your Service account.

Children’s Privacy

Our Service is not directed to persons under 13. Flattro does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for an account on the Service. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information. If you believe that we might have any information from or about a child under 13, please contact us at security@flattro.co.uk.

Links to Other Web Sites

We are not responsible for the practices employed by websites linked to from within the Service, nor the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy is no longer in effect and your activities on that third party website is subject to such third party website’s own rules and policies.

Do Not Track Signals

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not accommodate such signals.

Changes to Our Privacy Policy

If we change our Privacy Policy, we will post those changes on this page. Changes to this Privacy Policy are effective when they are posted on this page.

For questions about these or any of Flattro's T&Cs or policies, email us at tc-questions@flattro.co.uk.